Along with the UK, we are also able to fulfil orders globally.
SHIPPING WITHIN THE UK
We are committed to getting your order to you as quickly as possible, and we aim to dispatch within 1 to 3 working days.
We use Royal Mail to send most of our products, with Parcel Force called upon to fulfil delivery of larger items including our rugs.
Should your item be out of stock or delayed for any unexpected reason, we will get in touch and give you the option to cancel or replace it with an alternative.
In addition to our standard delivery service, we can arrange a quick-ship service should you be working to a tight deadline. Please email email@example.com or call Sarah on 07771 923454 to discuss.
If you wish to collect at our Goudhurst HQ, please choose local pick-up at checkout and send us an email or give us a call to arrange a convenient time to pop round.
Postage and packaging costs below:
Up to £14 - £2.95
Over £14 - £5.95
£100 and over - Free
We fulfil our International orders through DHL Worldwide Express, who aim to deliver in 2 to 3 working days.
Given the nature of our products, we cannot base our International shipping charges on the value of goods. DHL charges are calculated by the volumetric weight of the parcel required to transport the goods to your address.
Therefore, should you wish to order any one or a mix of products, please email the list, along with quantities, to Sarah at firstname.lastname@example.org. Be sure to include your name and delivery address too.
We will then reply by return with the calculated shipping cost. Should you wish to confirm the order, we’ll then email you a confirmation and invoice for payment. Please note that our stock levels change regularly, so we cannot guarantee that the items you initially requested will be available by the time of final purchase.s.
We can ship cushions without pads to reduce shipping costs. Please email Sarah at email@example.com for more details.
Duties and taxes
Your completed order value covers the purchase of all products and delivery to your stated address. However, if applicable, you will be responsible for any duties and taxes incurred for shipping to the destination.